Account Managers

All issuers on the Exchange are assigned an Account Manager. An Account Manager is generally assigned  once CMS is aware an issuer intends to seek certification for the forthcoming plan year. Account Managers are issuers' primary point of contact for all non-technical matters pertaining to QHP certification. Issuers' Account Managers can provide direction towards various resources and help resolve issues that arise during the certification cycle. 

If you are a new issuer, your assigned Account Manager will reach out to you before or during the certification cycle.