Account Managers

All issuers on the Exchange are assigned an Account Manager. Account Managers are generally assigned after your plan is certified and will be your primary point of contact for all non-technical matters pertaining to QHP certification. Your Account Manager will direct you to resources and help resolve issues that arise during the certification cycle. 

If you are a new issuer, your assigned Account Manager will reach out to you after you have submitted your QHP Application. If you would like to be assigned an Account Manager before certification, contact the Marketplace Service Desk at 855-CMS-1515 or CMS_FEPS@cms.hhs.gov.